Returns & Exchanges Policy

Rugged Lane Supply is operated by Rugged Lane Industries Pty Ltd (ABN 46 680 178 054).

We want you to receive the item you ordered in the condition you are entitled to expect. This policy explains your rights under Australian Consumer Law and how to request an exchange.

Your rights under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law (ACL). These include guarantees that goods are of acceptable quality, match their description and are fit for a purpose you disclosed to us and reasonably relied on us to fulfil.

For a major problem, you can choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage.

For a minor problem, you are entitled to have it remedied within a reasonable time. If it is not remedied within a reasonable time, other remedies may be available, including a refund or replacement where the law provides.

These rights apply equally to promotional and sale items and to made-to-order apparel. Made-to-order status does not exclude refunds or other remedies required by law.

We reimburse reasonable return shipping costs when goods are confirmed faulty.

No condition in this policy, including exchange approval, tags, packaging or a time limit, overrides your statutory rights.

Changed your mind or ordered the wrong size?

There is no automatic refund entitlement simply because you change your mind or select the wrong size.

As a small made-to-order brand, we consider change-of-mind exchange requests case by case rather than offering a fixed returns window or guaranteed eligibility.

Contact us immediately to ask about options. Orders may be submitted automatically to a fulfilment partner, and changes or cancellation may not be possible once submitted, even before printing begins.

The Print Bar does not accept change-of-mind or wrongly selected size returns for its regular made-to-order printing. Any discretionary exchange we approve is a separate arrangement with Rugged Lane Supply, not a guarantee of a supplier exchange or refund.

We may consider an exchange for an unworn, unaltered item depending on the product and available options, but a request may be declined.

For a change-of-mind return, wait for our approval and return instructions before sending anything. We will explain any agreed return costs or conditions before you proceed.

Faulty sizing, incorrect items and goods that do not match their description are assessed separately under Australian Consumer Law.

Damaged, incorrect or faulty items

If your item is faulty, damaged, incorrect, not as described, or part of your order is missing, contact us at supply@ruggedlane.com.au.

Please provide what you have available:

• Your order number and proof of purchase.

• A description of the problem and the affected items.

• Photographs of the item, fault or parcel, if available.

We will assess the issue and explain the next steps, including return arrangements if inspection is required.

Photographs and original packaging are not mandatory conditions of your statutory consumer rights.

How refunds work

Agreed refunds are returned to the original payment method where possible. If that is not possible, we will discuss an appropriate alternative.

Your payment provider or financial institution may take additional time to process the refund.

Original delivery charges and return shipping costs are refunded or reimbursed where required by law.

Any additional arrangements for discretionary exchanges will be explained and agreed separately and do not limit your Australian Consumer Law entitlements.

Contact us

Rugged Lane Supply

Operated by Rugged Lane Industries Pty Ltd

ABN: 46 680 178 054

Email: supply@ruggedlane.com.au

Last updated: 10 November 2026