Shipping Policy

Rugged Lane Supply is operated by Rugged Lane Industries Pty Ltd (ABN 46 680 178 054).

Whether your order contains made-to-order apparel or, in future, adventure gear dispatched by a partner, here's what you need to know about shipping and delivery.

Where we deliver

Available shipping destinations and delivery methods are displayed during Shopify checkout.

If your destination isn't available, contact us before ordering so we can advise on your options.

Products displayed on our website may not be available for delivery to every location.

Processing & Fulfilment

Our apparel is generally made to order after payment through The Print Bar or another fulfilment provider.

Processing includes preparing, printing and packing your items before they're handed to a delivery carrier.

Orders may be submitted automatically to our fulfilment partners shortly after payment. Changes or cancellations may not be possible once submitted, even before printing begins.

If you need to correct an order, contact us immediately. We'll do what we reasonably can to assist, although changes cannot always be guaranteed.

These arrangements do not limit your rights under Australian Consumer Law.

Shipping Rates & Delivery Times

Shipping charges are calculated and displayed in Australian dollars (AUD) at checkout before payment.

Rates depend on your order and delivery destination. Regional and remote areas may attract different charges where displayed at checkout.

Processing and delivery timeframes vary depending on the product, fulfilment provider, seasonal demand and destination.

Delivery estimates are not guarantees unless expressly agreed. Delays may occur due to production, carrier capacity, public holidays or other circumstances.

Your rights and remedies under Australian Consumer Law continue to apply.

Multiple Shipments

Orders containing products from different fulfilment partners may arrive in separate deliveries.

Where available, separate tracking details will be provided.

An order confirmation acknowledges your purchase. It does not mean your order has been dispatched.

Tracking & Notifications

When your order is dispatched and tracking information is available, we'll send you an email with the details.

You can also follow the order-status link in your Shopify confirmation email.

Please check your delivery address carefully before submitting an order. If something needs correcting, contact us as soon as possible.

Delayed, Missing or Damaged Deliveries

If your parcel is delayed, missing, marked delivered but cannot be located, or arrives damaged, contact us.

Please include your order number and details of the issue. Photographs are helpful where available but are not mandatory.

We'll investigate with the relevant fulfilment partner or carrier and work towards an appropriate resolution, including remedies required by Australian Consumer Law.

Dispatching an order does not end our responsibility to you.

Contact Us

Rugged Lane Supply

Operated by Rugged Lane Industries Pty Ltd

ABN: 46 680 178 054

Email: supply@ruggedlane.com.au

Last updated: 10 November 2026