Terms of Service

Last updated: 10 November 2026

Rugged Lane Supply is operated by Rugged Lane Industries Pty Ltd (ABN 46 680 178 054).

In these terms, “we”, “us” and “our” refer to Rugged Lane Industries Pty Ltd trading as Rugged Lane Supply.

These terms apply to use of the Rugged Lane Supply website and purchases made through Shopify checkout. Please read them alongside our product descriptions, Shipping Policy, Returns & Exchanges Policy and Privacy Policy.

1. Our Store

Rugged Lane Supply is an Australian apparel and adventure lifestyle brand.

Our website is ruggedlanesupply.com.au and all prices are displayed in Australian dollars (AUD).

By placing an order, you agree to these terms. You must have the legal capacity to make a purchase, including being at least 18 years old or acting with the authority of a parent or guardian.

You agree to provide accurate contact, delivery and payment information.

Nothing in these terms excludes rights that cannot lawfully be excluded.

2. Products & Descriptions

We aim to represent our products accurately through photographs, descriptions and sizing information.

Minor differences in colour may occur between screens, photographs and physical products. This does not allow us to supply materially different products or artwork from those described.

Please check your selected size, colour and product details before purchasing.

Product availability may change as orders are processed or fulfilment partners update their supply.

3. Orders & Acceptance

Placing an order is a request to purchase the selected products.

An automated order confirmation acknowledges receipt of your order. It is not confirmation that your order has been dispatched.

If we cannot accept an order because a product is unavailable, a genuine pricing or listing error has occurred, or payment cannot be authorised, we will contact you.

Any payment collected for an order we cannot accept will be refunded.

We will not substitute products or charge a corrected price without your agreement.

4. Pricing, GST & Payments

All prices are in Australian dollars.

GST is included where applicable. Shipping charges and the applicable tax information are displayed during checkout.

Payments are processed securely through Shopify and its supported payment providers.

Promotional discounts apply only to eligible products within the advertised dates and conditions.

Discounts cannot be combined unless expressly permitted. The final checkout total confirms which discounts have been applied.

Sale and promotional products retain their rights under Australian Consumer Law.

5. Production & Fulfilment

Many Rugged Lane Supply apparel products are made to order.

Production and fulfilment may be managed by The Print Bar or other approved partners.

Orders may be automatically submitted for production following payment.

Changes or cancellations may not be possible once an order has entered production. Contact us promptly if you need assistance.

These arrangements do not limit your statutory consumer rights.

6. Shipping & Delivery

Available delivery destinations, methods and charges are displayed during checkout.

Delivery estimates depend on production times, carriers and destinations and are not guaranteed unless expressly agreed.

Orders containing products from different suppliers may arrive separately.

For full details, please refer to our Shipping Policy.

7. Returns, Exchanges & Consumer Rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a refund, replacement or other remedy where products are faulty, damaged, incorrectly described or otherwise fail to meet applicable consumer guarantees.

These rights also apply to made-to-order and discounted products.

Change-of-mind exchanges are considered at our discretion.

Please refer to our Returns & Exchanges Policy for further information.

8. Intellectual Property

Rugged Lane Supply designs, branding, graphics, photographs and website content are owned by Rugged Lane Industries Pty Ltd or their respective rights holders.

Purchasing an item does not transfer ownership of its intellectual property.

You must not commercially reproduce our designs or content without permission.

You must not interfere with our website, attempt unauthorised access, introduce malicious software or use the website for fraudulent purposes.

These restrictions do not limit uses permitted by law.

9. Website Availability & Third Parties

We take reasonable care in operating our website but cannot guarantee uninterrupted access.

Our website may link to third-party services, including payment providers and fulfilment partners.

Those services may operate under their own terms and privacy policies.

Using third-party providers does not remove our obligations to customers under applicable Australian law.

Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

10. Applicable Law

These terms are governed by Australian law and applicable state or territory legislation.

Nothing in these terms restricts your access to courts, tribunals or remedies available under Australian Consumer Law.

We may update these terms for future purchases. Changes will not retrospectively remove rights or alter terms that already apply to an accepted order.

11. Contact Information

Rugged Lane Supply

Operated by Rugged Lane Industries Pty Ltd

ABN: 46 680 178 054

Email: supply@ruggedlane.com.au

Website: ruggedlanesupply.com.au